Support for Publisher Content



As an instructor, you may decide to use publisher-based course materials, assignments and tests in your online class. Due to publishers keeping most of their support information as proprietary and confidential, the ID team is limited in the assistance we can provide both students and instructors. Publishers offer their own comprehensive technical support for their products. If you require help with publisher content, you may need to reach out to the publisher (or your sales representative) directly. We've provided contact information below for your convenience.

If you use publisher content in your course, it is important to provide students with ways for them to access technical support. Please provide this link to your students:
http://mycourses.umassd.wikispaces.net/Support+for+Publisher+Content

Blackboard has a very informative website regarding many of the publishing partners they work with. This is a good place to start if you are considering using publisher content in your course.
http://www.blackboard.com/Platforms/Learn/Extensions/Featured-Partners.aspx


macmillan ebook.pngMacMillan Education

Setup:

Student Support:
MacMillan Education’s support site will allow students to reach out via phone, live chat and through a help request submission form.
Website: http://www.macmillanhighered.com/Catalog/support.aspx
Phone Number: 800-936-6899
Hours of Support (Eastern Time)
Available 24/7

mcgrawhill logo.pngMcGraw Hill

Setup:

Student Support:
McGraw Hill’s support site will allow students to contact them by chat, phone and email. There is also a FAQ page.
Website: http://www.connectstudentsuccess.com/
FAQ Page: http://mheducation.force.com/CXGCustomerSupport
Phone: 800-331-5094
Hours of Support (Central Time)
Sunday: 12:00 pm - 11:00 pm
Monday – Thursday: 8:00 am - 11:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am - 4:00 pm

pearson cengage.jpgPearson Cengage /Aplia

Setup: http://help.pearsoncmg.com/mylabmastering/bbi/instructor/en/index.html
Student Support:
This support site will allow students to reach out via chat and through a help request submission form.
Website: https://www.aplia.com/support/
FAQ page: https://www.aplia.com/support/student_faq.jsp
Hours of Support (Eastern Time)
Monday – Thursday: 8:30am to 9:00pm
Friday: 8:30am to 6:00pm

webassign.pngWebAssign

Student Support:
The WebAssign support site will allow students to reach out via phone and through a help request submission form. They also offer a comprehensive FAQ area.
Website: https://webassign.com/support/student-support/
Phone Number: 800-955-8275
FAQ Site: https://webassign.com/support/student-support/faq/
Hours of Support (Eastern Time)
Monday-Thursday: 9am-10pm
Friday: 9am-8pm
Saturday: 9am-5pm
Sunday: 11am-8pm

WP_Tours.jpgWiley Plus

Setup: http://help.wileyplus.com/bb/Instructor/getstart.htm
Student Support:
Wiley Plus offers students an FAQ area, video tutorials, a searchable knowledge base and live chat.
Website: http://wileyplus.custhelp.com/app/home
Hours of Support (Eastern Time)
Monday - Friday: 24 Hours
Saturday and Sunday: 4:00pm - 11:59pm